Returns Policy

First and foremost we take great pride in ourselves and our products therefore customer satisfaction is our number one concern. 

We urge customers to double check their orders before check out but when necessary we do have a 30 day return policy on all pre-manufactured items

The process is quite simple. Please notify a Goldstar Vault, LLC customer service representative of your return to receive a return authorization number and the correct location to send your item. It is essential that each item is in its original condition and packaging. Customers are responsible for the return freight charges and a 15% restocking fee.

Once the return item has been received and inspected you will receive a credit for the total of your purchase minus the freight and restocking fees.

Please Note: Unfortunately we can not receive returns on custom build items. If the item you are purchasing requires manufacturing specific to your order details the item is not eligible for our 30 day return policy or cancelation.

All returns are subject to our inspection and approval, and a reasonable handling charge. Customized products are not returnable: Non-stock, special goods, items fabricated, modified, or cut to size per order.

To begin your return order, call 206-781-5600 or send an email to hello@goldstarvaults.com.

Please remember that Return Orders are subject to these charges, policies, and limitations:


Cancellation Policy

If you wish to cancel your order, please contact customer service as soon as possible to determine if your product has shipped. If the product has shipped, the item may be returned according to our Return Policy (shipping costs to/from delivery location and applicable restocking fees apply). Safes that are "Built to Order" cannot be cancelled once the manufacturer receives the order and production begins (typically 24 hours from date of order not including weekends/holidays).


Shipping Cost

The customer will pay all freight on returns.


Restocking Fee

A restocking fee for undamaged returns will be charged for 15% of the merchandise cost.


Damaged Goods

If the merchandise you receive is damaged, you must contact the freight carrier for reconciliation. Please inspect all merchandise before signing for it.


Refunds

Refunds will be via Company check. 15 days on cancellation or return of goods.


NSF Checks

For NSF checks there is a $20.00 charge


Late Fees

2% per month on past due Invoices over 30 Days


Security Disclaimer

GoldstarVaults.com, its employees, and agents make no claim that following any or all of GoldstarVaults.com's recommendations or product solutions guarantees in any way that your residence is burglary-proof. Implementation of our common-sense recommendations only improves your chances that an intruder will find your residence unsuitable for break-in.


Telephone: 206-781-5600 (8:00 am - 4:00 pm Pacific Time)

Fax: 206-781-5600